Last updated: 9 March 2026
WashNow FZCO (“WashNow”, “we”, “our”, or “us”) is committed to protecting your
privacy. This terms and conditions explains how we collect, use, store, and protect your personal
data when you use our website, mobile applications, WhatsApp, or services (together, the
“Services”).
WashNow Terms and Conditions
These Terms apply to orders accepted by WashNow FZCO (“WashNow”) through its app, website, WhatsApp or another approved channel. The prices and service details confirmed for an order form part of the agreement.
1. Orders and prices
1.1 Check your service selection, address and instructions before placing an order. WashNow accepts an order when it sends confirmation.
1.2 Item counts, weights and prices entered before collection may be estimates. Our facility will inspect and weigh items where applicable. If the items require a different service or additional paid treatment, we will inform you of the revised price and obtain your approval before proceeding.
1.3 The applicable minimum order value, service fees and other charges will be displayed at checkout or otherwise disclosed before they become payable.
2. Payment
2.1 Payment must be completed online before delivery using a method available in the payment flow, including eligible Visa or Mastercard cards, Apple Pay or Samsung Pay. Cash is not accepted.
2.2 WashNow may pause delivery while an unpaid amount is resolved, where permitted by law.
3. Cancellation and rescheduling
3.1 Contact WashNow to request a cancellation or change of slot. Changes are subject to availability.
3.2 After collection, WashNow may charge for work already carried out by our team of artisans, including receiving, tagging, inspecting and assessing the items, and for collection costs already incurred. If cleaning has begun, WashNow may also charge for the treatment completed before work can reasonably be stopped.
3.3 The charge or its method of calculation must be disclosed before it becomes payable. WashNow will provide an itemised account of work charged if you cancel after collection.
4. Collection and delivery
4.1 Provide an accurate address, a reachable phone number and the access instructions needed for collection and delivery. If you are unavailable or access cannot be obtained, WashNow may arrange another slot and apply a repeat-visit charge disclosed before it becomes payable.
4.2 If you authorise a concierge, reception desk or another person to hand over or receive items, a handover recorded with that person counts as collection or delivery to you, subject to WashNow’s obligations under applicable law.
4.3 Standard Dubai service is generally targeted for delivery within 24 hours. Express service applies only when confirmed for your order. Specialist items may take longer. Times are estimates unless expressly guaranteed for the order. WashNow will communicate a material delay when reasonably practicable.
5. Preparing and treating items
5.1 Empty pockets and remove cash, jewellery, keys, electronics and detachable accessories. Tell us before collection about valuable or delicate items, existing damage, stains, colour sensitivity and special care requirements.
5.2 Wash and fold is processed by load and is intended for ordinary machine-washable items. Do not include leather, suede, silk, cashmere, structured garments or dry-clean-only items unless WashNow has accepted them under the appropriate service.
5.3 WashNow may photograph, tag, weigh and inspect items. We may decline an item that is unsafe or unsuitable for the booked service.
5.4 WashNow will use reasonable care and professional judgment. Complete stain removal, restoration to an original condition and exact colour or finish matching cannot be guaranteed. Existing wear, weak fabric, unstable dye, cracked leather or ageing adhesive may affect the result. Where we identify a material treatment risk before processing, we will inform you and may seek your instructions or decline the item.
6. Complaints and claims
6.1 Check your order on delivery and report any cleaning concern, missing item or damage to WashNow within 24 hours, and no later than 48 hours after delivery. Provide your order number and photographs where available. Keep the affected item and its service tag, and do not wear, wash, alter or have it treated elsewhere before WashNow has had an opportunity to inspect it. Reports made after 48 hours may be harder to verify and will be assessed on the available evidence. This reporting period does not limit rights that cannot be restricted under UAE law.
6.2 WashNow will assess whether the service was performed as agreed and with reasonable care. Where it was not, the available remedy will be determined in accordance with UAE law; it may include correct re-performance of the service .
6.3 If WashNow is responsible for loss or damage, we may request proof of purchase and details of the item’s age and condition to assess the claim. Tell us before collection if an item is unusually valuable so that we can confirm whether special handling is available.
6.4 WashNow is not responsible for an inherent defect or pre-existing weakness that reasonable care could not prevent. Nothing in these Terms excludes a right to compensation or another remedy that cannot lawfully be excluded.
7. Promotions and wallet balances
7.1 Offers are subject to the eligibility, dates, minimum spend and exclusions stated with each promotion. Unless stated otherwise, codes cannot be combined, exchanged for cash or applied after an order is placed.
7.2 Purchased wallet value and promotional credits are subject to the conditions disclosed when purchased or awarded.
8. Contact and applicable law
Contact help@washnow.co or an official WashNow support channel about an order. The version in effect when WashNow accepts an order applies to that order.