Last updated: 9 March 2026
WashNow FZCO (“WashNow”, “we”, “our”, or “us”) is committed to protecting your
privacy. This Privacy Policy explains how we collect, use, store, and protect your personal
data when you use our website, mobile applications, WhatsApp, or services (together, the
“Services”).
WashNow FZCO acts as the data controller of your personal data.
Contact Details
If you have any questions about this Privacy Policy or how we handle your data, you may
contact us at:
Email: help@washnow.co
Business: WashNow FZCO, Dubai, United Arab Emirates
Information We Collect
We may collect the following types of information when you use our Services:
Personal details: Name, phone number, email address
Order details: Pickup & delivery address, service details, order history
Payment information: Payment status and method (payments are processed by
secure third-party providers; we do not store card details)
Communications: Messages sent via WhatsApp, email, phone, or chat
Technical data: IP address, device type, browser, operating system
Location data: For delivery and service availability purposes (where enabled)
If you voluntarily provide additional information (such as special garment handling
instructions or allergies), we will process it only for service delivery.
How We Use Your Information
We process your personal data only where permitted by law, including where it is necessary
to:
Provide and manage our laundry and dry-cleaning services
Schedule pickups and deliveries
Process payments and prevent fraud
Communicate with you about your orders
Improve our services and customer experience
Send service-related updates and offers (where permitted)
We do not sell your personal data.
Marketing Communications
We may contact you via WhatsApp, SMS, or email regarding service updates or promotional
offers where legally permitted.
You may opt out of marketing communications at any time by contacting us or using the
unsubscribe option where available.
Sharing of Information
We may share your information only with trusted third parties, including:
Payment providers (for secure transactions)
Delivery partners (to fulfill your order)
Technology providers (hosting, analytics, customer support)
All third parties are required to protect your data and use it only for the intended purpose.
We may also disclose information if required by law or regulatory authorities.
Data Storage & Security
Your data is stored securely using appropriate technical and organisational safeguards.
While we take strong measures to protect your information, no online transmission is
completely secure.
Data Retention
We retain your personal data only for as long as necessary to provide our services, comply
with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on applicable laws, you may have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to certain processing activities
Withdraw consent (where applicable)
You may exercise these rights by contacting us using the details above.
Cookies
We may use cookies and similar technologies to improve website functionality and
performance. You can control cookie settings through your browser.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our
website.
Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates.
© 2026 WashNow FZCO. All rights reserved.